Yes. We offer free shipping on all orders within the United States, with no hidden fees at checkout.

We currently ship to customers within the United States.

Orders are processed within 1–3 business days. Most orders arrive within 7–12 business days after dispatch. Delivery times exclude weekends and public holidays.

Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery.

Orders can be cancelled within 12 hours of purchase by contacting support@lumiqia.com. After this window, orders are processed for shipment and cannot be cancelled, but you may return the item after delivery.

You may return your item within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging.

Email support@lumiqia.com with your order number and the reason for your return. Our team will reply with return instructions within 24 hours.

Once we receive and inspect your return, your refund will be processed within 5–10 business days to your original payment method.

Please contact us within 48 hours of delivery with photos of the item received. We will resolve the issue as quickly as possible at no additional cost.

We display our products as accurately as possible. Actual colors and light output may vary slightly depending on your screen settings and room environment.

Each product includes instructions for setup and use. If you need help, contact us at support@lumiqia.com and we will be happy to assist.

We accept American Express (Amex), Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa. All payments are processed securely.

Yes. Your privacy and security are a priority. All payments are handled through secure systems, and we do not store your payment details.

While we aim to meet all delivery estimates, delays may occur due to factors beyond our control such as courier disruptions, customs processing, or weather conditions. If this happens, we will keep you informed.

We're always here to assist you. Please contact us at support@lumiqia.com, and our team will respond as quickly as possible.