Shipping policy

At Lumiqia, we aim to provide a reliable and transparent delivery experience. Every order is handled with care to ensure it arrives safely and on time.

Shipping Fees

We offer free shipping on all orders within the United States. There are no additional charges or hidden fees at checkout. The price you see is the final price you pay.

Delivery Area

We currently ship to customers within the United States. All orders are securely packaged and delivered to the shipping address provided at checkout.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday). Once your order has been dispatched, you will receive a confirmation email with tracking details.

Delivery Timeframe

Estimated delivery times vary depending on the item and your location. Most orders arrive within 7–12 business days after dispatch. Delivery times exclude weekends and public holidays.

Please note that delivery times may occasionally take longer due to customs clearance, high demand, local courier services, or other factors beyond our control.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email so you can follow your delivery.

Delays

Although we aim to meet all delivery estimates, delays may occur due to factors beyond our control, such as courier disruptions, customs processing, weather conditions, or peak shipping periods. If your order is delayed, we will keep you informed.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct at checkout. If you notice an error, contact us at support@lumiqia.com as soon as possible. We are unable to redirect orders once they have been dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged or has not arrived within the expected timeframe, please contact us at support@lumiqia.com with your order number. We will work with our fulfillment partners to resolve the issue as quickly as possible.

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